How it works
How self check-in works, from booking to checkout.
One private web link per booking. It opens the doors that stay needs, on the guest's own phone, and stops working when they check out. Here is each step, and what is happening behind it.
Nothing about the guest's booking changes. They book and pay wherever they always did — Airbnb, Booking.com, Vrbo, Agoda, or straight through you. What changes is what you send them before they arrive. How that looks for an Airbnb stay, and why there is no guest app.
1. You create the link when the booking is made
A booking becomes a link in your console. The link is tied to that stay: it starts working at check-in, stops at checkout, and you can cap how many times it may be used, or switch it off entirely, at any point in between.
You send it the way you already message guests — in the platform's own thread, by email or SMS, or as a QR code printed in a welcome guide. There is nothing for them to install and no account for them to create.
2. The guest opens the link on their phone
It opens in whatever browser their phone already has. The page shows the property, the doors they can open, and a button for each one. It reads in 18 languages, chosen automatically from the phone's own language setting, so a guest who does not read English is not left working through written instructions at a door in the dark.
Nothing is stored on the phone. The link is the key. There is no app holding a credential, nothing to transfer to a new handset, and nothing left behind on the device after the stay.
3. One tap opens the building's street door
In an apartment building this is the door that actually causes the trouble: the shared entrance, controlled by an intercom you are usually not permitted to alter. The link speaks to the intercom that is already fitted, so the guest gets through the street door without a fob, a code, or a call to you.
More on shared street doors and apartment buildings →
4. The same link opens the apartment
The second tap opens the apartment's own door — or your front door, if there is no shared entrance and only one door to pass. Both doors live behind the one link, so the guest is never juggling a code for one and a fob for the other.
5. The link stops at checkout
When the stay ends the link stops working. You do not have to remember to change a code, collect a fob, or meet anyone. If a guest extends, the same link extends with the booking.
What you can see afterwards
Every unlock is recorded with the door, the link that opened it and the time — and so is every attempt that did not succeed. If there is ever a question about who came through a door and when, the answer is a list rather than a recollection.
Cleaners, co-hosts and everyone else
They get a link the same way, on their own schedule, with their own record in the log. Nobody has to hold a spare key, and nobody has to be met at the door to be handed one.
If a guest locks themselves out
You open the door for them yourself, from wherever you are, in about the time it takes to answer their message. There is no spare to hand over and nobody has to travel to the property.
What you need on the doors
In most cases, what is already there. The system is built to work with the intercoms and locks a building already has, rather than replacing them — which matters most at the shared entrance, where replacing anything is usually not your decision to make. Tell us what is on your doors and we will tell you what, if anything, is missing.