For short-stay hosts and property managers

One link opens the building street door and the apartment.

Each booking becomes a private web link that opens the apartment building entrance and the apartment door — or just your own front door, where there is no shared entrance — from the guest's own phone browser. Nothing to install, no key to hand over, no lockbox on the wall. It works the same whether the booking came from Airbnb, Booking.com, Vrbo or straight from you, and whether you run one place or a few hundred.

Contact us Try the guest link

Self check-in, against lockboxes and key desks

Today
With SmartStay Access
Hand off keys, or refresh a lockbox code for every guest.
Send one private link. It opens every door they need — the apartment building entrance and the apartment, or just your own front door.
A nearby key desk holds your spares and meets guests: a monthly fee whether or not anyone checks in, and a set of your keys in someone else's hands.
Nothing to store and nobody to meet the guest, for a fraction of what that desk costs. The link is the key, and it works at any hour. What we quote, and what moves the number.
A 2 a.m. arrival call — you are the after-hours help desk.
Guests let themselves in whenever they actually land, on their schedule rather than yours.
A guest steps out and leaves their key inside the room. Someone has to find the spare and travel to the door to let them in.
You open the door for them yourself, from wherever you are, in about the time it takes to answer their message. No spare to hand over, and nobody has to make the trip.
Arrival instructions the guest has to follow, in a language they may not read.
The link opens in any phone browser and reads in 18 languages, picked automatically. Send it however you already message guests, or as a QR code in your welcome guide — no app to install and no account to create.
Doors and codes scattered across apps and properties, and no real record of who came and went.
Every door on one console, whether you host a spare room yourself or manage a portfolio for owners. Every unlock — and every attempt that does not succeed — is recorded with the door, the link used and the time.
A key is loose in the world and you cannot take it back.
A link is tied to the booking: it opens from check-in, stops after checkout, and you can cap its uses or switch it off at any point in between. Nothing lives on the guest's phone, and a cleaner or co-host gets one the same way.
A rough arrival becomes a public one-star review.
The door is the first thing a guest touches, and a smooth arrival is the sort of thing that ends up in the review.
Buy new locks and rip out what is on the wall.
Keep the intercoms and locks already fitted, including the shared entrance of an apartment building, which you are often not permitted to alter.

What guest self check-in looks like, step by step

The whole arrival, step by step. All you did was send one link.

01

Book & pay

They book and pay wherever they normally would.

02

Get the link

You send their private link before check-in.

03

Arrive

One tap opens the apartment building entrance.

04

Open the door

The same link opens the apartment, or your own front door.

05

Check out

The link stops working when the stay ends.

Try guest self check-in from this page

Now walk through it yourself: the guest's screen on the left, what you see on the right. Tap the lock and watch it appear in your list of unlocks. It is only a demonstration — no real door is involved, and nothing leaves this page.

The guest's phone
SmartStay Access
Cozy Apartment · Unit 503
Step 1 of 2 · Apartment building entrance
Open main entrance
Tap to unlock
smartstayaccess.com/g/7fQ2…
Your console
Cozy Apartment · Unit 503
Apartment building entranceIdle · ready
Idle
Apartment 503Ready
Idle
Guest linkActive until checkout · 0 uses
  • Waiting for the first unlock…
Tap the lock on the phone to begin.

Get self check-in on your own doors

Tell us what you run and what is on your doors today, and we will show you how it would work. There is no price list: what we look at to quote.

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